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About AQB
The Story Behind AQB
“AQB was born from personal loss, resilience, and a deep sense of responsibility for my 3 younger brothers. After losing both parents at a young age, I learned what it means to lead under pressure, stay united in adversity, and show up for others. These experiences shaped the values that define AQB today: integrity, reliability, and care.” Alexander Bailey Founder, AQB
Our Values
Running Your Business Should Be Rewarding, Not Stressful
Whether you own a hotel, manage a care home, or oversee multiple properties, unexpected breakdowns and inefficient systems can disrupt operations, drive up costs, and affect the overall experience for your customers or residents. That’s where AQB comes in.
How AQB Helps You Succeed
Commercial Care Plans That Save You Money
Our comprehensive care plans ensure you avoid costly emergency repairs and minimise downtime, keeping your operations running smoothly.
Expert Heating, Plumbing & HVAC Solutions
We provide reliable heating, plumbing, and HVAC systems that keep your employees and customers comfortable, while also protecting your bottom line.
Energy Efficiency & Sustainability Focus
With our solutions, you can lower your running costs and appeal to eco-conscious customers and employees, all while making your business more sustainable.
Compliance & Risk Reduction
AQB ensures that your systems meet all necessary legal requirements, reducing the risk of fines and operational disruptions.
Our community work
We understand that without a healthy community, we wouldn’t be able to do what we do best, and what better way to say thank you than to give back.
We regularly raise money for ‘Bullies Out’, an anti-bullying charity for all ages, and proudly sponsor Thetford Bulldogs U7’s team, one of the largest youth teams in Norfolk – keeping kids happy and healthy for over two decades. We are also proud supporters of East Anglia Kickboxing Academy as well as official sponsors of local boxer Roni Dean.
What our 
customers say.
5.0
a months ago
Alex came out to fix issues with our boiler and all radiators within the property. Was very professional efficient and thorough without rusing any part of the job. Overall an excellent service. Would highly recommend.
a months ago
We moved into an older property with a back boiler system and needed to check it was safe. Alex made sure everything was safe and running smoothly, answered all of our questions and gave us really helpful advice. Gave us peace of mind and couldn’t fault the service.
a months ago
Alex went above and beyond to get our old boiler up and running again. He kept us informed at every stage and was amazingly helpful in slotting us in to get heat restored in the flat again once the needed part arrived. I have no hesitation in recommending him if you’re looking for professional and outstanding service.
4 months ago
Alex was really personable, thorough and knowledgeable. He was able to resolve our boiler issue promptly and was able to help us with a flu extension outside. We shall be booking them again for our boiler service later in the year. Would highly recommend AQB.
– Laura Smith
2 months ago
Alex came out the next day and supplied and fitted a new condenser to our boiler which was leaking. Professional service and good value for money. Highly recommend.
– Jake Attwood
5 months ago
Alex was incredibly polite and tried really hard to find a cost and time effective solution. We really appreciate having a working boiler and gas fires for Christmas! Would recommend Alex to friends and family.
– Victoria Keenan
3 months ago
Definitely recommend. Alex was superb from start to finish. All though then job couldn’t get done due to missing parts. He was more than happy to come back with little notice to completely finish the job. The job so far was outstanding and cannot fault the man. Thanks a tonne mate.
– Lewis King
5 months ago
Friendly professional service. Prompt responses including a damage report / replacement boiler recommendation and quote / boiler installation. Really timely service even in this busy festive period and cold snap. Thank you – highly recommended!
– Karen Twort
4 months ago
Alex helped me over a real problem He was prompt, friendly and professional He did and achieved exactly what he said he would do, always making sure that I was happy and telling me what he needed to do In a word he is the. BEST
– Melvia
3 months ago
We had Alex and Tom install our new heating system in our house over two days. They were clean, efficient, fast and tidy. Great company to choose, such a friendly and professional service. Thanks!
– Tom Sayer
a months ago
First Class! I got in touch for a boiler service & couldn’t reccomend this company more. Professional, Friendly & Great Value for money. Someone you can trust, which in today’s world is rare! Great value for money, will definitely be using again.
– Beckie Cassie
Our unwavering commitment to high standards sets AQB apart as your trusted partner for comprehensive home and business electrical and plumbing services. We offer professional air conditioning services, commercial and domestic boiler servicing, and repairs, as well as commercial cover plans, boiler servicing cover plans and more. We highly value your time and prioritise the safety of your family or business above all else. Our dedication to maintaining the highest standards is evident in the expertise of our certified professionals. For the interior of your home, we provide seamless cooker installation and hob installation as well as kitchen tap replacement, smart thermostat installation and more. For the exterior of the home, we offer garden tap installation as well as a comprehensive air source heat pump service.
We’re not just here to fix HVAC and plumbing issues—we’re here to be your dependable partner. Whether it’s a routine service or an emergency call-out, we work with one goal in mind: to reduce your stress and help you operate more efficiently. Our AQB Care Plans offer predictable costs, priority service, and peace of mind so you can focus on what matters most—your people, your business, and your home. If you have any questions or queries, please visit our FAQ section for more information.
At AQB, we lead with heart, deliver with excellence, and stand by our customers like family because everyone deserves someone they can count on.
Get in touch.
Feel free to call us, or fill out our contact form below
Phone
Address
43 King Street, Norwich
Norfolk, NR1 1PH
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