Cover Plan FAQs

Any questions? Here are the most common questions our customers ask. If your question is not listed or you have any more queries, please feel free to contact us at [email protected]

What services do you specialise in?

We deliver services in Gas, LPG and Oil Boiler Sytems, as well as completing annual FGAS compliance certificates for your HVAC plant, alongside Plumbing, Electrical, and Renewable services.

Where in the UK do you cover?

We cover the whole of East Anglia, ensuring we deliver the most cost-effective reactive solution for our clients.

Cover Plans are paid monthly from the day your plan is set up. It’s as simple as that.

How much is a one-off boiler service for my home or business?

Our domestic boiler servicing starts from £85.00 and commercial prices from £135.00. Also, our Air-Conditioning and Heat pump servicing starts from £115.00.

To save money consider opting for the AQB Boiler care plan and AQB Heat Pump care plan subscriptions.

How much is a weekday callout during 08:00 – 17:00?

Domestic callouts start from £72.00, or £50.00 if you’re an AQB Domestic Cover Plan customer.
Commercial callouts start from £85.00, or £68.00 if you’re an AQB Commercial Cover Plan customer.

Are your services 24/7?

Yes, we deliver reactive callouts to ensure our clients always have us when they need us!

How do call out rates change depending on the day/time?

All our Domestic Cover Plan customers receive a 30% discount on all callout charges – on weekdays between 08:00 and 17:00 callout charges for Cover Plan customers are £50. Between 17:00 and 08:00 callouts cost £66. For weekends and bank holidays, callout charges cost £95.

Why should I pay for “potential” problems?

We understand that paying for something you won’t be using all the time might seem strange, but rest assured, the cost of a full system overhaul from a larger company would eclipse that of preventative repair, let alone leaving you without the necessities of the home for potentially days.

I’m often away from home for work, can you fit visit around me?

We understand the value of our customers’ time, that’s why our Cover Plans are built to put you at the centre of service, with callouts available for any hour of the day, every day, all year round, and even at a discount.

I am an estate agent/landlord, can this service cover my tenants?

Yes. All our engineers are qualified to act on behalf of a landlord, and our services are made to suit you and can be used to find the perfect time for both you and your tenants, meaning no late or early visits from engineers.

Can I get my business covered by a Cover Plan?

Yes, however, we offer separate Commercial Cover Plans and services for businesses, with their own set of discounts to better suit your business.